I have a pending charge on my account, but my order failed

The line item you’re seeing on your statement is simply a pre-authorization. Most online payment processing gateways will pre-authorize a card while checkout is being completed. Since your order was not completed or processed, the funds were never captured, and the pre-authorization should disappear from your bank statement in 2-3 business days.

Why won’t the website let me order a threaded barrel?

Most likely because you’re trying to ship it to California. California prohibits the sale of threaded barrels and expressly forbids retailers to ship threaded barrels into the state. We like staying in business and not getting sued out of existence, so don’t get mad at us. Thank your local lawmakers and fellow voters for electing them.

Does NineX19 offer a military or law enforcement discount?

NineX19 proudly supports our military service members, veterans, law enforcement officers, and first responders. To show our gratitude, we offer all current and prior service members, law enforcement officers, and first responders an exclusive discount on NineX19 products.

If you are an active duty or retired military service member, law enforcement professional, or first responder and you wish to take part in our discount program, please register for an account and then fill out the form on this page. You will need to provide an active professional email address (eg: .mil, .gov, etc) and submit a scanned copy of your drivers license or state-issued photo ID. (NOTE: If you already have an account on our website, please be sure the email matches the one you include in the form below.)

Retired or honorably discharged military veterans may use a personal email address along with a scanned copy of a DD-214 form and a photo ID. (NOTE: You may redact any personal information that you wish on your DD-214, but please leave your name and dates of service visible.)

Once your credentials have been verified, you will receive a follow-up email with confirmation that your account has been upgraded to reflect your discounted pricing.

We thank you for everything that you do for our country and our communities and we look forward to getting you outfitted with some premium components from NineX19.

What are maritime spring cups?

Maritime Spring Cups were designed to accommodate a request by a special operations military group who was concerned about the ability to fire their Glock pistols after they had been submerged underwater. The ports in the Maritime Spring Cups were engineered to allow water and debris to empty out of the firing pin channel, preventing malfunctions.

While this might seem beneficial, the ability for more foreign substances to come out also means that more foreign debris can come in.

The fact is, you can still shoot a Glock underwater even without Maritime Spring Cups, though we don’t officially endorse or recommend it. Your goldfish and your toilet bowl will both appreciate your restraint.

Should I upgrade my guide rod & recoil spring?

You can reuse your original guide rod and spring, but for the cost we prefer to use a fresh combination with every build. Springs are wear items with a lifespan that should not be ignored. It’s not uncommon to run a spring out past 10,000 rounds, but we have seen issues during competition use with much lower rounds counts. We prefer to adhere to a “better safe than sorry” mentality, especially when it comes to firearms.

To quote GLOCK directly from an instruction manual: “The recoil spring should be strong enough to move the slide forward reliably to chamber cartridges even if the pistol is somewhat dirty, dry, or the ammunition is not perfect. With an UNLOADED pistol, point it 45 degrees upwards and pull the trigger. While holding the trigger back, pull the side to the rear and release it very slowly. The recoil spring should be able to push the slide completely forward and fully into battery. This test verifies that the recoil spring is strong enough to chamber ammunition despite less than ideal circumstances.”

One important note about the above test: This is intended to be applied to carry and duty pistols using a factory recoil spring weight. It’s common to run a lighter weight recoil spring in a competition/match pistol, especially when using lower powered match ammunition. In these applications, it’s quite possible that the slide will not fully return to battery under spring power alone (especially prior to a thorough break-in), however it will still run perfectly during live fire cycles.

You can see our selection of recoil springs & guide rods along with our various other upper parts by clicking here.

Why does my new slide and/OR barrel seem like it’s sticking?

Our products are engineered and manufactured with tighter tolerances than their factory counterparts. These improved tolerances are what enable us to pull additional performance and accuracy out of our barrels and improved cyclic rate out of our slides.

However, there is no such thing as a free lunch. By tightening up tolerances, you often sacrifice a bit of “forgiveness”. Factory pistols are designed with an intentional amount of forgiveness which allows people to run a wide variety of ammunition in a plethora of environmental conditions right out of the box. The cost of this forgiveness, however, is accuracy and consistency.

Performance can be improved by tightening things up, but it often means that some break-in will be required to get all of the friction surfaces worn in and playing nicely together. Break-in is typically completed after a few magazines worth of live fire.

If you’re experiencing a bit of sticking or “hanging-up” with your brand new slide, barrel, or both, try giving the back of the slide a little “love tap” to make sure it goes into battery. If it rides forward and goes into battery with a tap, then we recommend putting a few magazines through it and see how it feels afterward. That sticking should be gone and your parts should be mated up perfectly, providing 100% function and reliability.

It’s important to note that “hand-racking” alone is often insufficient to properly break in new components. The forces exerted on the pistol during live fire are significantly stronger than anything that can be imparted during hand-racking. They say a picture is worth a thousand words, but we prefer the saying: “A mag of live fire is worth a thousand hand-racks.

Can you do a custom colored barrel or slide for me?

Unfortunately we cannot at this time. Focusing on a core amount of color options lets us keep the deep catalog of components we have in stock to the best of our abilities. As you can imagine this can get complicated with all the stages of machining, quality control, coating, and packaging. The nitriding process requires large batches for completion which is why we don’t do limited runs.