I have a pending charge on my account, but my order failed

The line item you’re seeing on your statement is simply a pre-authorization. Most online payment processing gateways will pre-authorize a card while checkout is being completed. Since your order was not completed or processed, the funds were never captured, and the pre-authorization should disappear from your bank statement in 2-3 business days.

Does NineX19 offer a military or law enforcement discount?

NineX19 proudly supports our military service members, veterans, law enforcement officers, and first responders. To show our gratitude, we offer all current and prior service members, law enforcement officers, and first responders an exclusive discount on NineX19 products. If you are an active duty or retired military service member, law enforcement professional, or first responder … Read more

Can you do a custom colored barrel or slide for me?

Unfortunately we cannot at this time. Focusing on a core amount of color options lets us keep the deep catalog of components we have in stock to the best of our abilities. As you can imagine this can get complicated with all the stages of machining, quality control, coating, and packaging. The nitriding process requires … Read more

When is (product) going to be back in stock?

Our production and manufacturing team works extremely hard to keep your favorite products stocked and available for purchase, but the reality is that sometimes the demand outpaces the supply. With over 250+ SKU’s to manage, we are constantly shifting and shuffling the production queue to keep up with the sales. In order to make things … Read more