Customer Support

We get it… sometimes things don’t go exactly as planned. Fear not, we’re here to help! Fill out the form below with as much detail as possible and we’ll gladly get back to you right away.

Most support requests are handled within 24-48 hours of receiving them, but we do kindly ask for a reasonable amount of patience during high-volume shopping seasons like the holidays.

How can we help?

Use this form for order questions, returns, product assistance, warranty issues and general inquiries. Providing complete information—including your order number and clear photographs when relevant—will help us respond faster.

Most requests receive a response within 1–2 business days. Before submitting, you may find an immediate answer in our Knowledge Center or Shipping & Returns Policy.

What can we help you with? *— Select Choice —Order status or shippingReturn or exchangeProduct fitment or compatibilityProduct problem or warrantyGeneral questionDealer or business inquiryCalifornia order assistance

Name *

First

Last

Email *

Enter the email address where you would like to receive our response.

Phone

Optional. Include this if speaking by phone would help resolve the request.

Order Information

Email Order Number

Order Number *

Enter the order number from your confirmation email. If you purchased from another dealer, enter N/A.

Product Information

Product Name *

Enter the product name or SKU if known.

Firearm or Platform Information

Include the manufacturer, model, generation and caliber when relevant. Example: Glock 19 Gen 5, 9mm.

California order forms

To complete identity verification for an eligible California order, use the California Customer Identity Verification form.

For an order that must be delivered through an FFL dealer, use the California FFL Dealer Information form.

Use the support form below only when you have a different California-order issue or need help completing the appropriate process.

How can we help? *

Describe your question or issue with as much relevant detail as possible.

Photos / Documents

Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.

Upload clear photographs showing the product and the issue. Include the entire product and close-up views when helpful.

Submit Support Request