SHIPPING, RETURNS & EXCHANGES

Last updated: September 3, 2026

NineX19 works to provide straightforward support when something does not go as expected and to process and ship orders as quickly as possible.

RETURNS & EXCHANGES

We want customers to receive the correct product and have it function properly in its intended application. Returns based on a change of mind are handled differently from suspected defects, fitment concerns, and compatibility issues.

STANDARD RETURNS

Customers may request a return within 45 days of the original purchase date.

To qualify for a standard return, the product must be returned in substantially the same condition in which it was received.

Products that have been installed, fitted, fired, modified, damaged, or returned with missing components may be refused or subject to a restocking fee.

A restocking fee of up to 15% may apply when:

The customer no longer wants the product.
The wrong product was ordered.
Packaging has been opened or damaged.
The product requires inspection, cleaning, repackaging, or replacement packaging.
Components or accessories are missing.
The condition of the returned product prevents it from being sold as new.

The applicable fee, if any, will be determined after the returned product has been inspected.

Original shipping charges are not refundable. The customer is responsible for return shipping on standard returns unless NineX19 shipped an incorrect product.

Return requests submitted more than 45 days after purchase are generally not eligible for a refund. Customer Support may approve an exception based on the circumstances, product condition, and purchase history.

Approval of an exception in one case does not require NineX19 to approve other requests outside the standard return period.

EXCHANGES

Customers requesting a different model, generation, finish, color, or configuration should contact Customer Support within 45 days of purchase.

Products may qualify for exchange when they are returned unused, uninstalled, unfired, unmodified, complete, and in good condition. Exchanges are subject to product availability.

When the customer ordered the wrong product or prefers a different option:

The customer is responsible for return shipping.
NineX19 may charge the customer for shipping the replacement product.
The customer is responsible for any increase in product price.
Any decrease in product price will be refunded to the original payment method when possible.
A restocking fee of up to 15% may apply if the returned product or packaging requires inspection, cleaning, repackaging, replacement, or cannot be resold as new.

A product returned in complete, like-new condition will not ordinarily incur a restocking fee solely because the customer selected the wrong model, generation, finish, or color.

If NineX19 shipped the wrong product, NineX19 will cover the reasonable cost of returning the incorrect product and shipping the correct replacement. No restocking fee will apply.

DEFECTS AND COMPATIBILITY CONCERNS

A suspected defect or compatibility problem is handled as a product-support or warranty matter, not as a standard return.

Many apparent product defects are caused by fitment, installation, ammunition, tolerance differences, wear, modifications, or another component in the host firearm. This does not mean the concern will be dismissed. NineX19 will work with the customer to identify the cause and determine an appropriate solution.

Depending on the circumstances, we may request:

Photographs or video of the product and host firearm.
Information about the firearm model, generation, and configuration.
Information about other installed components.
Details about the installation process.
The type of ammunition being used.
A description of the symptoms and troubleshooting already performed.
Return of the NineX19 product for inspection or testing.

When we determine that a NineX19 product or component is defective, our usual remedy is to repair or replace the affected product or component.

A refund is not the default remedy for a warranty or compatibility claim, although one may be issued when appropriate or required by law.

Damage caused by improper installation, unauthorized modification, misuse, abuse, incompatible components, improper ammunition, neglect, or failure to follow applicable instructions may not qualify for warranty coverage.

Nothing in this policy limits a customer’s rights under an applicable written warranty or rights that cannot legally be waived.

OUR WARRANTY FOLLOWS THE PRODUCT

NineX19 stands behind the products we make.

Our warranty is not limited to the original purchaser. It does not matter whether a product was purchased directly from NineX19, through a dealer, secondhand, or at a yard sale. If it is a genuine NineX19 product, it is still a NineX19 product—and it should work as intended regardless of who owns it.

Proof of purchase is not required solely to establish ownership or transfer warranty coverage.

We may request photographs, product markings, order information, or the product itself when needed to confirm that it is a genuine NineX19 product and determine the cause of a problem.

If something is not working correctly, contact us. We will help diagnose the issue and determine what needs to be repaired or replaced.

Even when an issue is not covered by warranty, we will make a reasonable effort to help identify the problem and find a practical solution.

Complete warranty terms are available on our Warranty Info page.

INCORRECT OR DAMAGED ORDERS

Contact Customer Support promptly if:

NineX19 shipped a product different from the product ordered.
An item is missing from the shipment.
The product was damaged before delivery.
The shipment arrives visibly damaged.
The product received does not match the order confirmation.

Keep the product, packaging, and shipping materials until we have reviewed the issue.

We may request photographs or other information needed to document the problem, correct the order, or submit a carrier claim.

When NineX19 confirms a fulfillment error or covered defect, we will provide instructions for correcting the order and will not charge a restocking fee.

RETURN AUTHORIZATION

All returns and exchanges require prior authorization from NineX19.

Before sending anything back, submit a request through our Customer Support page. Include:

The order number, if available.
The product being returned.
The reason for the request.
A description of any fitment or function concern.
Relevant photographs or video.
The preferred resolution.

Do not mail a product to NineX19 without first receiving return instructions.

Unauthorized returns may be delayed, refused, or returned to the sender.

Return authorization does not guarantee that a refund, replacement, exchange, or warranty claim will be approved. The returned product must first be received and inspected.

RETURN PACKAGING

Products must be packaged securely to prevent damage during return shipping.

Whenever possible, include the original packaging and all components, hardware, accessories, instructions, and other materials supplied with the product.

NineX19 is not responsible for damage caused by inadequate return packaging. Missing components or return-shipping damage may reduce the refund or prevent the product from qualifying for return.

Do not ship a complete firearm, serialized receiver, ammunition, or any item that NineX19 did not specifically authorize you to return.

REFUNDS

Approved refunds are issued to the original payment method whenever possible.

The refund amount may be reduced by:

An applicable restocking fee.
Nonrefundable original shipping charges.
Missing components or accessories.
Damage not present when the product was originally shipped.
Other deductions disclosed and permitted under this policy.

After a refund is issued, the time required for it to appear in the customer’s account is controlled by the payment processor and financial institution.

SHIPPING

SHIPPING WITHIN THE UNITED STATES

NineX19 ships only to addresses within the United States and only where the products ordered may be lawfully delivered.

We do not ship internationally. Customers may not use a freight forwarder, intermediary, false domestic address, or other service to export NineX19 products from the United States.

Some products cannot be shipped to certain states, cities, or other jurisdictions. Additional restrictions may apply based on the product, purchaser, shipping address, or applicable law.

ORDER PROCESSING

Most in-stock orders ship within one to two business days.

Products requiring assembly, installation, configuration, or additional preparation generally ship within three to five business days. This includes assembled slide packages and orders requiring components to be installed before shipment.

Processing times may increase during:

Holidays
Sales and special promotions
Periods of unusually high demand
Product launches
Compliance or identity review
Severe weather
Carrier disruptions

Processing times are estimates and are not guaranteed shipment or delivery dates.

Orders placed outside normal business hours, on weekends, or on holidays begin processing on the next business day.

ORDER VERIFICATION

We may review an order before shipment to confirm:

Billing and shipping information
Payment authorization
Product availability
Purchaser eligibility
Address requirements
Fraud or security concerns
State and local restrictions
Required identity or age verification
Licensed firearms dealer information

An order may remain on hold while required information is reviewed. Failure to provide requested information within a reasonable period may result in cancellation.

CALIFORNIA ORDERS

Certain California orders require additional identity verification, proof of age, address confirmation, an adult signature, or delivery through an appropriately licensed California firearms dealer.

The requirements depend on the products included in the order.

California customers should review our California Identity Verification & Privacy Policy for additional information about the verification process and how compliance information is handled.

Submitting a California order does not guarantee that every product can be shipped directly to the purchaser. We will contact the customer when additional information or dealer delivery is required.

SHIPPING RESTRICTIONS

The customer is responsible for understanding the laws applicable to the purchase, possession, receipt, installation, and use of the products ordered.

NineX19 may refuse, hold, or cancel an order when:

A product cannot legally be shipped to the destination.
Required purchaser information is missing or inconsistent.
Identity, age, address, or dealer verification cannot be completed.
The order presents a suspected fraud, diversion, or export risk.
A legally compliant delivery method is unavailable.

Our website and checkout system are designed to prevent many restricted transactions, but the ability to add a product to a cart or submit an order does not establish that the product can legally be delivered.

SHIPPING CHARGES

Available shipping methods and charges are shown during checkout.

Shipping charges may be based on the destination, package size, package weight, carrier service, insurance, signature requirements, and product restrictions.

Additional shipping charges may apply when:

The customer provides an incorrect or incomplete address.
A package is returned as undeliverable.
The carrier charges an address-correction fee.
The customer requests that an order be reshipped.
An exchange requires shipment of a replacement product.

Original shipping charges are generally nonrefundable unless NineX19 made a fulfillment error.

ADDRESS CHANGES

Review the billing and shipping information carefully before submitting an order.

Contact Customer Support immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or been transmitted to the shipping carrier.

For orders requiring identity verification, the shipping address may be required to match the address shown on the purchaser’s identification.

Orders requiring delivery through a licensed firearms dealer must be shipped to the approved dealer address.

NineX19 is not responsible for delays, additional charges, or delivery failures caused by incorrect or incomplete information supplied by the customer.

TRACKING AND DELIVERY

When tracking is available, it will be sent to the email address associated with the order.

Tracking information may take time to update after a shipping label is created. Creation of a label does not necessarily mean that the carrier has already received or scanned the package.

Carrier delivery dates are estimates. Weather, transportation problems, holiday volume, regional disruptions, and other circumstances outside NineX19’s control may affect delivery.

Some shipments require an adult signature or another restricted delivery service. The customer is responsible for ensuring that an eligible recipient is available to receive the package.

LOST, DAMAGED, OR MISDELIVERED PACKAGES

Contact Customer Support if tracking information indicates a problem or a shipment arrives damaged.

Keep all products, packaging, labels, and shipping materials until the issue has been reviewed. We may request photographs, tracking information, or other documentation needed to investigate the shipment or submit a carrier claim.

A carrier scan showing delivery may require additional investigation before a replacement or refund can be considered. Customers should promptly check the delivery location, household members, neighbors, building management, and the carrier when a package cannot be located.

Do not discard a damaged package or its contents before receiving instructions from NineX19.

CUSTOMER SUPPORT

Questions about shipping, returns, exchanges, fitment, compatibility, or warranty service should be submitted through our Customer Support page.

Please include the order number when available and provide enough information for us to understand the issue. Clear photographs, video, firearm configuration details, and a description of the problem can help us resolve the request more quickly.