Privacy Policy

Last updated: September 3, 2026

NineX19 LLC (“NineX19,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and the choices available to you.

This policy applies to information collected through the NineX19 website, online store, Customer Support forms, email communications, and related services.

Additional terms apply when NineX19 collects identification or firearms-dealer information for a California order. That information is addressed in our California Identity Verification & Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with NineX19.

Information You Provide

You may provide:

Your name
Billing and shipping addresses
Email address
Telephone number
Account login information
Products ordered and order history
Customer Support messages
Return, exchange, and warranty information
Product reviews, feedback, or other submissions
Dealer information when an order must be delivered through a licensed firearms dealer
Identification or verification information when required by law

Do not send identification documents or other sensitive information through a general contact form unless we specifically request it and provide instructions.

Order and Transaction Information

When you place an order, we collect information concerning the transaction, including:

Products purchased
Order amount
Discounts
Taxes
Shipping method
Payment status
Transaction identifiers
Refunds, cancellations, or payment disputes

Payment-card information is processed through our payment-service provider. NineX19 may receive limited payment information such as transaction status, payment type, authorization information, and the final digits of the payment card. We do not use payment information for purposes unrelated to completing or administering the transaction.

Device and Website Information

When you visit our website, our systems and service providers may automatically collect:

Internet Protocol address
Browser and device type
Operating system
Referring website
Pages viewed
Approximate location derived from an IP address
Date, time, and duration of visits
Website interactions
Error, security, and diagnostic information

This information may be collected using cookies, server logs, and similar technologies.

Email Engagement Information

When you subscribe to or receive marketing email through Mailchimp, tracking technologies may tell us whether an email was delivered, opened, or clicked.

We use this information to understand email performance, maintain our mailing list, and improve our communications. Email-opening information may be imperfect because of privacy tools, image blocking, automated scanning, and other technical factors.

2. HOW WE COLLECT INFORMATION

We collect personal information:

Directly from you when you place an order, create an account, contact us, submit a form, request support, or join our mailing list.
Automatically when you visit or interact with the website.
From service providers involved in payments, fraud prevention, tax calculation, shipping, website hosting, analytics, email delivery, and security.
From licensed firearms dealers or other parties when necessary to verify or complete a regulated order.
From publicly available or official sources when necessary to confirm dealer licensing, legal restrictions, fraud risk, or regulatory compliance.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process, review, fulfill, and deliver orders.
Authorize and process payments.
Calculate and administer taxes.
Communicate about orders, shipping, returns, exchanges, and refunds.
Provide Customer Support.
Evaluate warranty claims.
Confirm product compatibility or fitment when requested.
Verify purchaser eligibility, identity, address, age, or dealer information when required.
Detect and prevent fraud, unauthorized transactions, abuse, security incidents, and illegal activity.
Comply with federal, state, and local laws.
Maintain transaction, tax, accounting, and compliance records.
Operate, secure, diagnose, and improve the website.
Measure website and email performance.
Send marketing communications when permitted.
Enforce our Terms & Conditions.
Establish, exercise, or defend legal claims.

We may also use information for another purpose disclosed when the information is collected or with your consent.

4. COOKIES AND ANALYTICS

Cookies are small files stored by your browser. NineX19 and our service providers may use cookies and similar technologies for:

Shopping-cart operation
Checkout and account functionality
Session management
Website preferences
Security and fraud prevention
Website performance
Traffic measurement and analytics

We use Google Analytics or similar analytics services to understand how visitors find and use the website. Analytics information may include device information, approximate location, traffic source, pages viewed, and website interactions.

NineX19 does not use Meta Pixel, TikTok Pixel, Google Ads remarketing tags, or similar advertising pixels for cross-site targeted advertising.

You can limit or delete cookies through your browser settings. Blocking essential cookies may prevent the cart, checkout, account, or other website features from functioning correctly.

5. EMAIL MARKETING

You may receive marketing email if you subscribe or otherwise provide legally valid permission.

Marketing emails may be delivered through Mailchimp and may contain technologies used to measure delivery, opens, and link clicks.

You can unsubscribe using the link included in a marketing email. Unsubscribing from marketing does not prevent us from sending transactional or service-related messages concerning an order, account, warranty claim, compliance review, or Customer Support request.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers that help us operate our business, including providers of:

Website hosting and content delivery
Ecommerce and account functionality
Payment processing
Tax calculation and reporting
Order fulfillment and shipping
Email delivery and mailing-list administration
Website analytics
Spam, fraud, and security prevention
Customer Support systems
Data storage and backup
Accounting, insurance, legal, and professional services

These providers may use personal information only as permitted by their agreements with us and applicable law.

We may also disclose information:

To a shipping carrier or licensed dealer needed to complete delivery.
To government agencies, regulators, law enforcement, courts, or other parties when required by law or valid legal process.
When reasonably necessary to investigate fraud, prevent harm, enforce our rights, or protect NineX19, our customers, or others.
In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
At your direction or with your consent.

NineX19 does not sell personal information for money.

NineX19 does not use advertising pixels or disclose personal information for cross-context behavioral advertising or targeted advertising based on activity across unrelated websites.

We may disclose information to service providers that process it on our behalf for business purposes such as payment processing, shipping, analytics, security, email delivery, and tax administration. These operational disclosures are not made for the purpose of selling customer information.

8. CALIFORNIA VERIFICATION INFORMATION

Certain California orders require NineX19 to collect additional information, which may include identification documents, proof of age, proof of address, signatures, or licensed-dealer information.

The collection, use, disclosure, security, and retention of that information are explained in our California Identity Verification & Privacy Policy.

Information submitted for compliance verification is not used for advertising or unrelated marketing.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

Complete and document transactions.
Provide support and administer warranties.
Maintain tax, accounting, shipping, and business records.
Comply with legal and regulatory obligations.
Prevent fraud and abuse.
Resolve disputes.
Enforce agreements.
Protect legal rights.

Retention periods vary based on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical limitations and legal recordkeeping requirements.

California identification and compliance records may follow a different retention schedule described in the California Identity Verification & Privacy Policy.

10. DATA SECURITY

NineX19 uses reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, or storage system can be guaranteed completely secure. You are responsible for protecting your account credentials and should notify us promptly if you believe your account or personal information has been compromised.

11. YOUR PRIVACY CHOICES

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request confirmation that we process your personal information.
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain information.
Request a portable copy of certain information.
Opt out of certain uses or disclosures.
Withdraw consent where processing depends on consent.
Appeal the denial of a privacy request.
Use an authorized agent to submit a request.
Receive equal service without unlawful discrimination for exercising a privacy right.

NineX19 does not sell personal information or use it for cross-context behavioral advertising.

To make a privacy request, contact us through our Customer Support page and identify the request as a Privacy Request.

We may need to verify your identity before completing a request. Verification information will be used only to evaluate and respond to the request. We may deny or limit a request when permitted by law, including when information must be retained for a transaction, tax obligation, fraud prevention, regulatory compliance, warranty administration, dispute, or legal claim.

12. ACCOUNT INFORMATION

If you have a website account, you may be able to review or update certain account information by signing in.

You may request deletion of your account through Customer Support. Deleting an account does not necessarily require deletion of transaction, tax, compliance, warranty, security, or other records that we must or are permitted to retain.

13. CHILDREN’S PRIVACY

The NineX19 website and online store are not directed to children under 18, and we do not knowingly collect personal information directly from children under 18.

If you believe a child has submitted personal information to us, contact Customer Support so we can review the matter and take appropriate action.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with websites and services operated by other organizations.

Their privacy practices are governed by their own policies. NineX19 is not responsible for the privacy, security, content, or practices of an unaffiliated third party.

15. UNITED STATES OPERATIONS

NineX19 operates in the United States, and personal information is processed and stored in the United States.

If you access the website from outside the United States, you understand that your information may be transferred to and processed in the United States. NineX19 does not accept orders for shipment outside the United States.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, services, or legal obligations change.

The updated policy will be posted on this page with a revised “Last updated” date. Material changes will apply prospectively unless applicable law requires otherwise.

17. CONTACT US

Questions or requests concerning this Privacy Policy or NineX19’s privacy practices should be submitted through our Customer Support page.

Please identify privacy-related correspondence as a Privacy Request so it can be directed appropriately.